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"Case Study: First Tech Credit Union Satisfies Compliance Checks While Verifying and Approving Customer Submissions in Seconds"

Many credit unions are in need of an improved onboarding process for their members as current processes are time-consuming, manual and lead to losing potential members. Learn how one credit union was able to quickly implement a solution that satisfies their compliance checks while verifying and approving customer submissions in seconds.

Prior to 2020, First Tech CU conducted in-person site visits as a key acquisition and retention channel but members struggled to be document-ready to complete onboarding in-person during site visits. These challenges were amplified when all sign-ups went remote and highlighted the risk of losing potential new members. 

First Tech understood that they needed a solution that fits within their existing processes and can be integrated as soon as possible, as well as an ID&V solution that passes all the compulsory compliance checks they run on potential providers. Download this case study that outlines how they were able to achieve all of this and more, including:

• Robust compliance & fraud protection
• Seamless API integration with business portal
• Back-office efficiencies
• Thorough, easy-access audit trail
• Speed of IDV used as a USP

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