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FMSI 2017 Teller Line Study
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"FMSI 2017 Teller Line Study"
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Maximize your workforce optimization, reduce operating costs and gain insight into branch evolution by leveraging this exclusive teller line study containing data on 16 million+ teller transactions.

As branch-based transactions continue to decline, improving workforce optimization to drive labor cost savings while maintaining service levels is critical.

This FMSI 2017 Teller Line Study provides a snapshot into transaction volume and teller processing labor costs. It offers valuable insight into how credit unions can:

  • Respond to declining branch transactions, rising labor costs and reduced workforce productivity
  • Assess the impact of mobile and online banking
  • Review trends on transaction analysis
  • Establish solutions for management to get the most out of their branches


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